frequently asked Questions

Do you have any questions? Don't worry, we have the answers! If you want to ask something that you can't find in our FAQs, go to ours here contact form.

We charge a flat rate of € 4.95 for our shipping costs.
🚚 Shipping is free from € 45.00.

Orders can also be picked up on site during business hours.

Call us: 02263 3146 📞

On working days we hand over the goods to the responsible shipping service provider within 48 hours of placing your order.


As soon as your order leaves our warehouse, you will receive an email from us with all the relevant information

You can pay in our shop with the following payment methods:
- PayPal
- Instant bank transfer
There are no separate costs for any of the payment methods.

NO PANIC! 🖐

We send a lot of orders every day. Of course we are not free from human errors either, because everything is packed by hand with us


Just contact info@biomondi.de, if possible stating your order number, and we will solve the problem

Then please contact our customer service at 02263 3146 or info@biomondi.de
Changes can be accepted a maximum of 1 working day after receipt of order.